All of the information you need to select, buy and care for the perfect hot tub for you and your lifestyle!

Buying Factory Direct

Some manufacturers give consumers the option to buy "factory direct", or directly from the manufacturer. There are tremendous advantages to buying in this manner. First, and most obvious, you can save hundreds of dollars by buying factory direct and eliminating the "middle man". Some manufacturers also customize their hot tubs to the consumer's specifications, allowing you to save money by only purchasing the features that you want. Also, if the product ever needs service, the manufacturer is always more knowledgeable about the hot tub and its parts than a local dealer. Parts availability will be greater with the manufacturer as well. Most importantly, you are ensured a stable and reliable relationship with the manufacturer. You will not have to worry about service or warranty support. Many dealers change manufacturers every few years, and this can create problems for the consumer. Imagine buying a car from a Chevrolet dealership, and returning in a couple of years to find that it is now a Honda dealership. Parts, repair, and warranty support then become problematic. By buying directly from the manufacturer, you have a direct relationship with the manufacturer, eliminating all of the problems mentioned above.

There are some disadvantages to buying directly from the manufacturer. Not all manufacturers offer quality service and delivery. First, you will need to check to see what type of delivery and service they offer. Do they provide their own delivery team? Is it their own service department? Or do they hire outside help? These are questions that you need to have answered in order to determine whether buying directly from the manufacturer would prove to be an advantage. Ideally, look for a manufacturer that has quality service and delivery that is provided by their own employees. Also be sure that the manufacturer will provide a free home site inspection in order to ensure that the delivery and installation of your hot tub will go as smoothly as possible. To be sure that buying directly from a particular manufacturer is right for you, ask the Critical Questions to Ask the Retailer.

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